In keeping with its mission to help customers live healthier and more successful lives, Max Bupa Health Insurance has announced an exclusive three way tie up with GOQii a leading fitness technology player offering an integrated wellness ecosystem in India, and Swiss Re, a leading global reinsurer, to provide unique and holistic wellness offerings. The alliance combines the strength of a specialist health insurer and a digital Health and Wellness expert to provide holistic Health and Wellness offerings to the digitally savvy customer. As part of the offering, Max Bupa consumers will get ready access to GOQii’s unique personalized wellness engine which is equipped with solutions such as health coaching and health management tools. Swiss Re will provide technical assistance to Max Bupa in creating relevant products and building expertise to create risk assessment models for future.
As a part of recent health insurance guidelines, IRDAI is laying a strong emphasis on driving the shift from ‘illness to wellness’ and encouraging insurance companies to create offerings that cater to preventive healthcare needs of customers. With this alliance, Max Bupa has become the first health insurer in the country to partner with a digital health and fitness brand to create digitally enabled, holistic wellness solutions, tailor made to meet the evolving health needs of customers.
Commenting on the partnership, Ashish Mehrotra, MD & CEO, Max Bupa said, “Over the last few years, we have seen a significant increase in uptake of health insurance among customers under the age of 35 years. This segment is very active digitally and is turning to technology to stay fit. It is predicted that by 2019, 2 out of 5 internet users will use a health app. Engagement with such tools could be as high as 50%. This gives us a huge opportunity to promote holistic wellness by leveraging personal healthcare devices that are capable of tracking and relaying medically useful information. Offering pre-emptive wellness solutions for maintaining their health is one effective way to engage with young customers and encourage them to buy health insurance. GOQii, with its rich expertise in the digital wellness space, provides an ideal platform that will help us penetrate deeper into this segment and serve the large uninsured population in the country.”
Talking about the partnership, Anika Agarwal, SVP & Head-Marketing, Digital and Direct Sales, Max Bupa said, “Of the overall health insurance purchase, currently 14% customers are digitally influenced. However, by 2020, the same is expected to be upwards of 50%. Hence, engaging with the digitally savvy customer becomes imperative. Our partnership with GOQii is of great strategic value as digital and on-the-go fitness solutions with integrated apps will be the key driver in growth of Health and Wellness in coming years. We are sure our strategic tie up with GOQii and Swiss Re will enable us contextualize conversations with our existing customers on the web and also decipher their lifestyle and health habits to personalize our products and service offerings.”
Commenting on the alliance, Vishal Gondal, Founder & CEO, GOQii said, “At GOQii, we respond to consumer insights with the help of technology innovations to offer fitness products and services which blend seamlessly in a consumer’s lifestyle and add value. Going beyond the wearable fitness band, we have introduced tools and services which inculcate the intent of healthy living among consumers. To complement our offerings around pre-emptive healthcare and wellness, we have partnered with Max Bupa, which is a specialist health insurer, known for its differentiated and comprehensive health offerings. ”
Kalpana Sampat, CEO of Swiss Re India Branch, added, “We are delighted to partner with Max Bupa and GOQii. With more tech-savvy and health conscious consumers, insurers like Max Bupa will have much to gain from working together with partners like GoQii. The overall health insurance programme connected with technology will help to reduce claims cost and allow insurers to better price their products for consumers. With the opening of our India branch, our focus is to develop sustainable practices in health insurance. We will provide technical support through our costing and risk management expertise. Our aim is to support insurers and tap into the opportunities that the digital healthcare ecosystem presents, and encourage consumers to adopt a healthier lifestyle.”
Max Bupa has a strong focus on utilizing technology to deliver the best in class service experience to its customers. Over the years, the company has strengthened its position as a leader in the technology space, with a host of technological innovations across customer touch points including point of sale, claim and renewal. This initiative will enable Max Bupa to penetrate into newer customer segments and boost new business growth.