Happiest Minds Technologies has joined the ServiceNow Consulting and Implementation Partner Program to help organizations with their digital transformation needs, enabling them to modernize and scale their IT and Enterprise Service Management landscape.
Our Analysis and Commentary
Happiest Minds Partners with ServiceNow to Drive Digital Transformation
The partnership between Happiest Minds Technologies and ServiceNow marks a significant step towards empowering organizations with their digital transformation journey. As a ‘Born Digital. Born Agile’ IT company, Happiest Minds is well-equipped to modernize and scale IT and Enterprise Service Management landscapes, and the collaboration with ServiceNow Consulting and Implementation Partner Program will further enhance their capabilities.
With its deep expertise, experience, and services, Happiest Minds aims to bring efficiency to customers’ digital initiatives by facilitating seamless adoption of ServiceNow. By leveraging the global stakeholders of ServiceNow and adopting a consulting-driven approach, Happiest Minds is poised to demonstrate tangible ROI, driving ServiceNow adoption for both existing and new customers.
The challenges faced by organizations in today’s market are numerous, and Happiest Minds’ ServiceNow MSP partnership at the Premier Level is positioned to address them effectively. This partnership will enable businesses to achieve value realization from IT and Enterprise Service Management implementations, address siloed processes and data impacting customer service and operational inefficiencies, align tools and processes as per ITIL and similar maturity frameworks, and introduce holistic automation in workflows.
As a Consulting and Implementation partner, Happiest Minds will provide customers with a wide range of features from the ServiceNow platform, including IT Service Management, IT Operations Management, IT Asset Management, Security Management, Governance, Risk and Compliance, Security Operations Support, Customer Service Management, Low Code Application Development, Automation, and Platform Operations.
Furthermore, Happiest Minds’ integration of the ServiceNow platform into its ELLIPSE Platform demonstrates their commitment to delivering efficient Enterprise Services through a unified platform. Their expertise in disruptive technologies and emerging areas, such as Low Code Application Platforms, positions them to assist clients in migrating legacy custom applications builds to the ServiceNow LCAP solution. The partnership also allows customers to benefit from Happiest Minds’ industry knowledge and solution accelerators, particularly in areas like GRC.
The President and CEO of Infrastructure Management & Security Services at Happiest Minds Technologies, Ram Mohan C, expresses delight at the launch of the MSP partnership, highlighting how their proven delivery and differentiated managed services will be complemented by ServiceNow’s expertise and offerings. This alliance is expected to enable customers to stay ahead of the curve by combining leading-edge technology with Happiest Minds’ global delivery capability.
Dinesh Ramachandran, SVP & Global Alliance Head at Happiest Minds Technologies, emphasizes the value of the global partnership with ServiceNow in accelerating the realization of digital transformation and providing premium support. He also highlights how Happiest Minds’ focus on next-generation technologies and data analytics, combined with ServiceNow’s scalable platform, will foster innovation and create seamless connections within organizations.
ServiceNow acknowledges the importance of Happiest Minds Technologies’ expertise in next-generation product and platform engineering, which will play a pivotal role in scaling and extending its capabilities into new markets. This partnership presents an exciting opportunity to address the significant digital transformation challenges faced by customers.
Overall, the partnership between Happiest Minds Technologies and ServiceNow is a positive development that will bring tremendous value to organizations seeking to drive their digital transformation. With the combined expertise and capabilities of both entities, customers can expect enhanced efficiency, seamless integration, and a truly transformative experience.
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Happiest Minds leverages ELLIPSE MSP platform powered by ServiceNow to deliver Intelligent IT and Enterprise Service Management
Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a ‘Born Digital. Born Agile’, Mindful IT Company, today announced it has advanced in the ServiceNow Consulting and Implementation Partner Program to help organizations with their digital transformation needs. The partnership enables Happiest Minds to modernize and scale IT and Enterprise Service Management landscape for customers.
Happiest Minds’ expertise, experience, and services will bring efficiency to customers’ digital initiatives by enabling seamless adoption of ServiceNow. With support from the global stakeholders of ServiceNow coupled with Happiest Minds consulting-driven approach will demonstrate tangible ROI to drive ServiceNow adoption in existing and new customers.
Happiest Minds’ ServiceNow MSP partnership (Premier Level) is poised to support customers in addressing multiple challenges in the market:
- Value realization from IT and Enterprise Service Management implementations
- Siloed processes and data impacting customer service & operational inefficiencies
- Tools & process alignment as per ITIL and similar maturity frameworks
- Lack of holistic and structured automation in IT and Enterprise workflows
As a Consulting and Implementation partner, Happiest Minds will deliver the following features of the ServiceNow platform to customers: IT Service Management, IT Operations Management, IT Asset Management, Security Management, Governance, Risk and Compliance, Security Operations Support, Customer Service Management, Low Code Application Development, Automation and Platform Operations.
Happiest Minds has successfully integrated the ServiceNow Platform as a core component of its ELLIPSE Platform – an AIOps-powered Managed Services Delivery Platform currently supporting more than 25 global customers. This integration enables Happiest Minds to efficiently deliver Enterprise Services leveraging a single platform. Given our focus on disruptive technologies & emerging areas like Low Code Application Platforms (LCAP), we are well positioned to help clients migrate their legacy custom applications builds to the ServiceNow LCAP solution – apart from leveraging our industry knowledge & solution accelerators. Customers also benefit from our deep services expertise in areas like GRC, to realize the expanded portfolio of offerings from ServiceNow.
Ram Mohan C, President & CEO, Infrastructure Management & Security Services (IMSS), Happiest Minds Technologies said, “We are delighted to announce the launch of the MSP partnership with ServiceNow. Happiest Minds’ proven delivery and differentiated managed services delivery (MSP) model, coupled with ServiceNow’s deep expertise, differentiated offerings, and solutions using new age modules like TPSM, GRC & SecOps, Automation, and App Engine, will help connect the customer ecosystem, enable proactive service delivery, and improve the customer experience. We believe this alliance will enable our customers to stay ahead of the curve by combining market-leading technology and Happiest Minds’ proven global delivery capability.”
Dinesh Ramachandran, SVP & Global Alliance Head, Happiest Minds Technologies said, “We are happy to be a global partner of ServiceNow to realize value faster, offer premium support, and use cutting-edge tools to guide our customers’ digital transformation. Happiest Minds’ focus on next-generation, disruptive technologies & data analytics, along with ServiceNow’s highly scalable platform, will drive innovation and connect people, functions, and systems across organizations.”
“Happiest Minds Technologies’ expertise in next-generation product and platform engineering is essential to scaling and extending ServiceNow capabilities into new markets,” said Tom Davasia, Senior Director – Global Partner Management, ServiceNow. “We are thrilled to partner with the team at Happiest Minds to deliver a seamless experience to address some of our customers’ biggest digital transformation challenges.”
