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Toyota Kirloskar Motor commissions Dealer Operations Restart Guideline

MediaInfoline April 27, 2020

As we find new ways to navigate the impact of COVID 19 on lives and businesses, Toyota Kirloskar Motor today, curated a unique ‘Dealer Operations Restart Guideline’ to educate and empower its dealer partners about the importance and adherence to good safety & hygiene practices, so as to secure all stakeholders from health hazards. Safety is one of Toyota’s key priorities and it resonates in the ways the company has been undertaking to safeguard its employees and other stakeholders. Keeping this in mind and soon after introducing a comprehensive ‘Restart Manual’ as a guide for industries to follow post the lockdown withdrawal, TKM has now introduced a detailed guideline to kick start its dealer operations.

The unique ‘Dealer Operations Restart Guideline’ aims at instilling confidence in the existing and prospective customers about the safety and hygiene initiatives introduced at Toyota dealer outlets, across the country. Given the fact that the withdrawal of the lockdown does not in any way mean the pandemic is over and adherence to good safety & hygiene practices is the only key to keeping the virus at bay, the recovery phase will require unprecedented levels of caution.  In this situation, TKM’s ‘Restart Guideline’ comes in as an all-inclusive reference document highlighting the effective measures that can help in setting the foundation for sustainable growth as business operations resumes to near normalcy after the lockdown is over. TKM’s ‘Dealer Operations Restart Guideline’ suggests Toyota Dealerships about the ways in which they can deal with the current situation, simultaneously encouraging them to follow the norms of the local administration in their respective region.

Sharing his thoughts on this unique initiative, Mr. Naveen Soni, Senior Vice President, Sales and ServiceToyota Kirloskar Motor said, “There is no doubt that besides affecting the health and safety of people across the globe, the COVID-19 outbreak has brought the world economy to a standstill. In uncertain times like these, it is paramount to lead the change and strive to thrive during this period of transformation, ensuring the safety and wellbeing of our stakeholders and simultaneously safeguarding business continuity. In this backdrop, we have come up with this unique ‘Dealer Operations Restart Guideline’ benefitting not just our dealer partners and their staff but also our loyal customers.

In the current environment, it goes without saying that in addition to closely monitoring the situation, it is imperative to introduce SOPs encouraging employees to address customer needs effectively post COVID-19, which will bring inevitable changes along with it. Let us work together as One Team One Goal with greater speed and agility.”

Giving utmost importance to safety, the ‘Dealer Operations Restart Guideline’ charts out directives for TKM’s dealer network shedding light on the safety protocols for the respective facilities and staff along with recommendations for customer interface during sales and after sales services.


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