Genpact Wins Two Prestigious Stevie Awards for Sales and Customer Service
Genpact has won two awards at the 13th annual Stevie® Awards for Sales and Customer Service. Genpact received a Gold award for Best Use of Technology in Sales and a Silver award for Sales Operations Team of the Year.
With the use of design thinking, simplification, and automation, Genpact successfully built a digital ecosystem to optimize and augment sales activities enhancing the customer experience. The reimagined processes are built on a new digital infrastructure and a unique organizational model. Genpact transformed its sales operations to Growth Operations implementing a hub-and-spoke model leveraging six centers of excellence to seamlessly engage with client-facing teams across the sales value chain, resulting in its recognition of Sales Operations Team of the Year.
“In this current business environment, sales teams are challenged to perform, adapt, and outperform their peers. Through our end-to-end digital sales platform, we created a compelling experience to empower our sales teams, from first client contact all the way to contract closure, with the right rigor and insights to make them agile and deliver value to their clients. Digital transformation in our processes is powered through automation, AI, and predictive techniques to drive scalability and better business outcomes,” said Ahmed Mazhari, chief growth officer, Genpact. “As we respond to clients’ rapidly-changing buying behavior, we are continuously focusing on strengthening our front line teams to connect, predict, and adapt to the new landscape with a high digital quotient. The breadth and depth of our capabilities and processes has transformed our sales operations into award-winning Growth Operations.”
Genpact established its Growth Operations function to accelerate its ability to target new growth engines and go deeper in its chosen markets. Our design thinking approach, consolidation of all sales processes and enablement units across the organization, led to the creation of Growth Operations. It is underpinned by breadth and depth of capabilities we provide on the solid foundation of solution, framework and technology assets.
“All of the Stevie® Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie® Awards President and Founder Michael Gallagher.