Leading BPM firm eClerx Services Limited appoints former Infosys veteran as its new CEO

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Known for its expertise in providing business process management, data-driven insights, analytics and smart automation solutions to a number of Fortune 500 companies, Mumbai-based eClerx Services Limited has announced the appointment of Mr. Kapil Jain as its CEO, subject to shareholder approvals. With a distinguished career spanning over 25 years, Kapil has held leadership roles at companies such as ICRA, HSBC, and Infosys, and has been credited for scaling businesses and increasing shareholder value during this time. In his new role at eClerx, Kapil will focus on driving growth, improving operational management, and investing in capability development to serve the company’s key strategic initiatives.

Having spent the past two decades at Infosys, serving as the Executive Vice President – Global Head of Sales & Enterprise Capability for the company’s BPM business, Kapil brings with him a wealth of experience in driving sales, M&A, alliances, marketing and influencer relations. Speaking on the occasion of the appointment, PD Mundhra – Executive Director of eClerx Services Limited said, “Kapil has world-class experience in sales, consulting, product development, and technology transformation, and has overseen substantial scale in the BPM business. His appointment will further strengthen our leadership team, and accelerate growth for the company both with existing and new clients and services.”

Commenting on his new role, Kapil Jain – CEO of eClerx Services Limited said, “I would like to express my sincere gratitude to PD, Anjan, and the Board for giving me the opportunity to lead eClerx. I am thrilled to be a part of this dynamic organization, and look forward to working with the Board, the leadership team, and the employees to take this firm to the next level.”

Kapil holds an MBA and an MS in Operations Research from Case Western Reserve University in Cleveland. He is also an alumnus of the Indian Institute of Technology, Roorkee where he completed his BE (Hons) in Industrial Engineering. His experience in the IT/BPM industries spans a wide breadth of industries, including capital markets, consumer and retail. Kapil has lived in many countries, including India, the US, and the UK, where he currently lives with his family.

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