Indian digital insurance company, Edelweiss General Insurance has appointed Madhu Malhotra, as its Chief Technology Officer. As a part of the appointment, Madhu will be heading the Technology function at Edelweiss General Insurance and amplify digital innovation with the brand’s strategy of transforming the insurance landscape in India through tech-driven solutions and offerings.
With over two decades of experience in FinTech and Telecom domains, Madhu is a distinguished technology leader. She has a track record of leading engineering modernizations & transformations, streamlining cloud initiatives, and digital innovations. Recently, Madhu served as head of Technology at Spectra. She served Airtel for 10 years and led the launch of the first payments bank of India, drove Agile adoption and transformation, and headed the financial inclusion vertical to deliver large-scale customer impact.
Welcoming Madhu, Shanai Ghosh, Executive Director & CEO, Edelweiss General Insurance, said, “Technology has proved to be a game-changer for the Insurance industry, with the potential to transform the entire service ecosystem and enhance customer experience. At EGI, we are well placed to leverage this transformation, given our digital operating model. I am excited to welcome Madhu to be part of our digital journey and lead this strategic business function for us. Her experience and expertise will help build a robust technology function that will help drive our business strategy. I wish her the very best for an enriching career with us.”
Taking charge as CTO, Madhu Malhotra said, “Edelweiss General Insurance is one of India’s emerging technology-led non-life Insurance organizations which keeps customers at its core. Digital technology has a pivotal role to play in deepening this relationship between the insurer and its customer. Thereby as CTO my focus will be to create future-ready digital platforms and products offering state-of-the-art digital experience and capabilities to our customers. I will strive for a culture of innovation to make the customer experience simple and transparent. I am incredibly excited to play a key role in accelerating this digital journey in the growth of EGI that Shanai has envisioned.”
