Online learning platform Harappa declares Nikhil Gumbhir as its first COO

Online learning platform Harappa declares Nikhil Gumbhir as its first COO

Harappa, India’s leading online institution for behavioral, social, and cognitive skilling, has announced the appointment of Nikhil Gumbhir as their new Chief Operations Officer (COO). Nikhil will be leading the full spectrum of activities that the customer experience (ECX) team is currently conducting, besides the additional responsibility of managing the enterprise product and leading customer retention.

Nikhil, who has over a decade of experience in building teams and products, is Harappa’s first homegrown C-suite executive and has been successfully leading the biggest team at the company – ECX — and one that is pivotal to its success.

An alumnus of the prestigious Indian School of Business (ISB), he holds the Stanford LEAD Certificate in Corporate Innovation from Stanford University Graduate School of Business, California. Nikhil has also authored Become a Junior Inventor, published by Penguin Random House India.

Having begun his career as a software engineer at Infosys, Nikhil went on to hold leadership positions in premier organizations such as Nspira Management Services, and Simplilearn and was an entrepreneur in creating learning experiences, before embarking on his journey with Harappa three years ago.

With Nikhil’s new set of responsibilities as COO, the edtech leader is now poised to accomplish its bold revenue growth and product innovation and customer retention goals across its enterprise and consumer businesses.

“Nikhil is our first homegrown CXO and it’s been wonderful to see how much he and Harappa have meant to each other over the past three years that he has been with us. His consistent pushback and steady critiques have personally pushed my thinking and his custodianship of our learners and clients is a genuine source of pride. On the enterprise side, we strive to continuously elevate learner and customer experience and on the consumer side we need to deploy the strengths and expertise we have already demonstrated for our enterprise and institutional cohorts and clients. To lead these collaborations and efficiencies, I am delighted that Nikhil will be expanding his mandate from his current role as head of ECX, to be our first Chief Operations Officer,” says Shreyasi Singh, Founder & CEO, Harappa.

An elated Nikhil said: “I share Harappa’s vision of building a digital-first institution that delivers innovative learning experiences. I’m obsessed with improving the quality and relevance of learning and have always believed that a product’s success is guided by three key principles — customer experience, learning innovation, and execution excellence. Essentially, I’m a ‘learning guy’. I’ve built my career using Thrive Skills at work and I love to experience different formats of online learning. So, this is my chance to use that passion along with those insights to build a great learning product. This role gives me the chance of using my passion and interest of product led growth to help scale the business.”

In his previous roles at Harappa, Nikhil has driven the company’s success as Vice President, Engagement & Customer Success, and Director, Business & Innovation. A thorough edtech professional, Nikhil is expected to drive the robust delivery engine and achieve the company’s audacious revenue growth with a focus on product innovation and customer success.

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