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Bus Travel to return to normalcy as per redBus survey

Madhushree Chakrabarty February 23, 2021

Indian online bus ticketing platform, RedBus has conducted a random survey on bus travel among its more than 9000 customers. As per the survey, the Indians seem to have overcome fear and anxieties over the ongoing pandemic. The survey shows an increase in the intent of travel frequency in the next 3-6 month as 48% of the survey respondents are planning to travel once a month after 3-6 months. Whereas, during the pre COVID times the percentage was around 47%.

Afetr the home ridden year, 46% of the respondents are opting for the mountains and 28% of them are willing to explore the sea beaches for leisure. On the other hand, people opting for religious travelling are opting for Tirupati (26%) and Shirdi (12%), followed by MaduraiNashik and Varanasi.

Apart from safety and hygienic travel, in the COVID hit period the major elements for outstation travel are:

  • to have a comfortable journey
  • punctuality and reliable schedules are a must
  • the travelling expenses

Over 95% of the respondents mentioned that they are looking forward to book their bus tickets online. The major pros of booking tickets for a bus travel according to the survey respondents are:

  • freedom of selecting seats on the bus
  • high convenience of booking from anywhere and anytime
  • getting to choose from a wide range of bus operators with rating
  • freedom from long queues for ticket booking at the bus depots

The air-conditioned bused will also be making a comeback with the preference levels going up with 50%, as compared to 39% in June 2020.

Commenting on the data from the survey, Prakash Sangam, CEO, redBus, stated, “Results from this survey have not only provided a unique insight into the bubbling demand for travel in India, but also reaffirmed the notion that the industry’s strong comeback is set to move into a higher gear in the months ahead. We are thrilled that a majority of the people now prefer to book bus tickets online, which further strengthens our position, as travellers take advantage and stick to the habit of transacting online from the comfort of their homes.”


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