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Cathay Pacific introduces chat bot Vera

MediaInfoline July 13, 2017
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Cathay Pacific has introduced chat bot Vera – a virtual assistant to address all queries on baggage allowance or extra baggage charges on Cathay Pacific or Cathay Dragon flights. It will assist customers with queries related to check-in and cabin baggage allowance, items permitted to carry, special baggage pieces like musical instruments, etc.

Vera will also facilitate smooth handling of all inquiries pertaining to baggage allowance and provide the customers with a seamless travel experience, true to the brand’s philosophy ‘Life Well Travelled.’

This facility is available 24*7 on the Cathay Pacific Mobile application and website. All the customer needs to do is visit cathaypacific.in and click on the ‘Let’s chat’ tab on the baggage information page.

Rajesh Menon, Regional Sales & Marketing Manager, South Asia, Cathay Pacific Airways, sharing his views on the launch said, “Baggage allowance is an important aspect for passengers. This is one such endeavor to share precise and clear information to with our customers, so there is no ambiguity. This initiative will give our customers a 24*7 access to seek immediate clarity on their queries. While baggage allowance is the first step, we look forward to implement this feature across the entire bookings process.”

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