Leading online travel aggregator, Goibibo.com launches “Go-Time guarantee” for refunds. Goibibo.com, guarantees refund to be processed within two hours from the time the customer cancels his or her travel with the portal.
Goibibo transparently shares the exact time in minutes and seconds, taken to process the refund. In case of a failure to meet the 2 hour guarantee, the platform promises to credit Rs.100/- in the customer’s GoCash wallet for every hour of delay.
E-commerce users in India have the highest anxiety while waiting for their refunds. As per Goibibo’s internal data, more than 15% of travellers make amendments/ changes to their trips resulting in refunds to be given back to the customers. Goibibo’s aim to launch GoTime is to deliver the fastest refunds in the country and also increase trust and reliability.
During the week of launch of GoTime guarantee, Goibibo has processed 99% of the applicable cases within 30 minutes .
Speaking on the occasion, Ashish Kashyap, Founder & CEO, ibibo (Owner of Goibibo & redBus) said “Goibibo’s core focus is to constantly increase speed, reliability and trust. Launch of ‘Go-Time for refunds’ is just the starting point in solving pain points of buyers. In the next 3 to 4 months, we will give ‘time guarantees’ to our customers for all processes. We are going to make GoTime ubiquitous”
Launch of GoTime is an industry first. Other innovations that the company has recently launched comprise : “Photo ratings and reviews” ; “Question and Answers” ; “Flights plus hotels on mobile” ; “Hotelier facing applications”
As per a recent research report by Morgan Stanley (Report released in December 2015), Goibibo.com is the No. 1 in hotel booking volumes in India. Goibibo is also the most preferred OTA by hoteliers across parameters in India.
Goibibo’s mobile apps have crossed 10Mn. 71% of hotel bookings on Goibibo take place on its mobile apps. For the period, October to December 2015 : Goibibo grew its hotel bookings by 400% year on year with room nights crossing 1.6 Mn room nights for the same period.
