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Twitter has a special update to support the situation of Covid-19 in India


More ways to find credible information

Twitter has launched new State-specific COVID-19 pages surfacing the latest Tweets from people asking for SOS resources, as well as those offering help along with the event pages it shared last week. Including Delhi, Punjab, Chhattisgarh, Kerala, Maharashtra, Karnataka and Madhya Pradesh, Twitter currently has six State-specific pages available in the places hardest hit by COVID-19.

During the crisis, the  COVID-19 SOS page helps surface information from those offering or seeking immediate help. To receive the facts from the most reliable sources about vaccine safety, how to stay safe and more, it has also built a series of Twitter Moments.

Twitter Lists keep up with specific accounts during fast-moving events and curates all the Tweets from accounts on that list in one place, making it easy to navigate. During the pandemic, it has curated a series of Twitter Lists of health authorities, public health experts, health journalists, fact-checkers, and other authoritative sources, so that people can stay up to date about information. A list of verified organisations has also been created that are engaging in COVID-19 relief work that people can follow on Twitter.

People might search for up-to-date, localised information about vaccine safety, vaccine eligibility, and more, as India opens up vaccination to everyone above the age of 18 years on May 1st. Twitter is expanding its efforts to surface credible COVID-19 information with home Timeline prompts featuring the latest information about COVID-19 vaccines in both English and Hindi, to meet this need.

To bring the latest and most credible news about COVID-19 to the timeline, Twitter is partnering with news and media organisations as well as journalists across India. These diverse and trusted voices share valuable information in real-time and in multiple languages across formats like video, Twitter Moments, threads and live streams.


Enabling developers to build tools in real-time

Developers in India are building creative tools and apps using the Twitter API to help people source information about medical services, oxygen, medicines, food, and more. Twitter has been working closely with developers to ensure their services are able to have the widest impact and reach the most people while operating in compliance with Twitter’s developer policies.

A couple of examples include and covidsos, developed by Umang Galaiya and Mashrin Srivastava respectively. These tools, built using the Twitter API, make use of Twitter’s Advanced Search functionality by providing easy-to-use filters that help people navigate Tweets about COVID-19 in real-time by applying location filters or other search parameters.

To surface the most recent Tweets about COVID-19 resources and requests, Shivam Dhruva and Mahendra Rathod have developed CovidTweet, which is an interface that lets volunteers see recent, verified requests in one place.

Sprinklr has built a comprehensive dashboard to give people a way to see city-specific requests for medicines, oxygen, hospital beds, plasma, and other critical necessities.

CovidVerified, developed by Shikhar Saxena and Siddharth Bulia is enabling volunteers on the ground to verify the availability and fulfilment of requests related to oxygen, hospital beds and many other essentials.


Helping you donate to organisations

Prompt: A prompt has been launched by Twitter showing up for anyone searching key hashtags such as #helpIndia and #donateIndia, or even combinations of key terms like ‘help’ + ‘India’ or ‘donate’ + India’. This will direct you to a Twitter List of verified organisations that we work with, and to an event page featuring the latest Tweets from some of the organisations on the front lines of India’s COVID-19 response.

Tip Jar: Last week we launched Tip Jar, a new way for people to support others with money and lend a helping hand. It allows you to link to an existing account with the following payment providers: PayPal, Cash App, Patreon, Bandcamp and Venmo, and takes you off Twitter to the selected app where you can show your support in the amount you choose. Twitter takes no cut.

This feature is particularly relevant during a crisis like this one, which is why Twitter is in the process of expanding the number of accounts that have access to this feature in the country. Along with the ability to use Tip Jar in multiple languages, it is also working to bring Indian payment providers to Tip Jar.


Our approach

Ads for Good Credits: Following the earlier commitment to provide Ads for Good credits to help amplify Tweets from five non-profits and organisations supporting COVID-relief efforts, have extended credits to six new organisations including Give India, Akshaya Patra, Milaap, Rise Against Hunger India and the Hemkunt Foundation.


Protecting the public conversation with our policies

Twitter is committed to protecting the public conversation, and the policies help in doing that. A global team of specialists are working around the clock to make it easy to find credible information on Twitter and to limit the spread of potentially harmful and misleading content.

COVID-19 Misinformation Policy: It is known that people are concerned about misinformation circulating on the service in the midst of a public health crisis, and Twitter wants to ensure that it is clear when articulating the policies. It tackles COVID-19 misinformation based on the highest potential for harm using a combination of product, technology, and human review. In order for content related to COVID-19 to be labelled or removed under this policy, it must:

  • Advance a claim of fact, expressed in definitive terms
  • Be demonstrably false or misleading, based on widely available, authoritative sources
  • Be likely to impact public safety or cause serious harm

Twitter applies a label warning on Tweets that advance unsubstantiated rumours and disputed claims, as well as incomplete or out-of-context information about vaccines, following the update of COVID-19 misleading information policy regarding misleading information about vaccines, as of 1 March 2021. Tweets that advance harmful false or misleading narratives about COVID-19 vaccinations will continue to be removed.


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